Spin Casino Help Centre
Our Australian support team is available around the clock. Whether you have a question about banking, bonuses or game rules, we are here to assist.
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Live Chat — 24/7
Tap the chat icon on any page to connect with an agent in under 30 seconds. Available around the clock including weekends and Australian public holidays.
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Send a detailed query to our support inbox and receive a personalised response within four hours on business days. Attach screenshots for faster resolution of technical issues.
FAQ Library
Browse our comprehensive frequently asked questions covering registration, deposits, withdrawals, bonus terms, KYC verification and responsible gaming tools.
View FAQCommon Questions
Navigate to Account Settings and upload a government-issued photo ID (passport or driver licence) plus a recent utility bill or bank statement as proof of address. Verification is typically completed within 24 hours. Until verified, withdrawals above AU$2,000 may be held.
First check your payment provider for confirmation the transaction was completed. If confirmed, open a live chat session and share the transaction reference. Our finance team will trace the payment and credit your account within two hours of confirmation.
Yes, provided the withdrawal has not yet been processed. Go to your cashier, find the pending withdrawal in your transaction history and tap "Cancel". Once the status changes to "Processing" the funds are already en route and cannot be reversed.
Open Account Settings, then Responsible Gaming. You can set daily, weekly or monthly deposit caps. Reductions take effect immediately while increases require a 24-hour cooling-off period to prevent impulsive decisions.